Tech Mahindra Recruitment 2023: Tech Mahindra Recruitment 2023 For Associate / Sr Associate Technical Support. Any Graduate / Undergraduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: Associate / Sr Associate Technical Support
Location: Hyderabad
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Job Description:
- Provide technical support to international enterprise customers, for all managed service products, through customer interaction
- Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN. (Cisco, other vendors),networking, trouble shooting, Linux, IOs, CCNA navigation etc.
- Provide network support and customer status in a complex multi-vendor environment
- Knowledge and understanding of various networks and infrastructures.
- Work with vendors, providers and internal partners
- Troubleshoot network issues
- Analyze incoming incidents, mark improvements and identify chronic cases
- Communication with internal and external customers/partners calls.
- Ticket creation, updates, closure
- Data collection and initial troubleshooting
- Proficient in multitasking and staying on task
- Engagement of higher tiers as necessary
- Provide network support and customer status in a complex multi-vendor environment
- Work with vendors, providers, and internal partners
- Analyze incoming incidents, mark improvements, and identify chronic cases
- Communicate with internal and external customers/partners via calls, emails, chats
- Responsible for ticket creation, updates & closure
- Data collection and initial troubleshooting
- Engagement of higher support levels as necessary
- Salary: INR 3-5.5 Lacs P.A.
Skills:
- Excellent Communication skills
- Freshers -5 years of voice experience from International BPO
- Willing to work in night shifts
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Qualification: Any Graduate / Undergraduate
Work Experience: 0 – 5 Years
How to Apply for Tech Mahindra Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here