Tech Mahindra Recruitment 2022: Tech Mahindra Recruitment 2022 For Associate Customer Support & Sr. Associate Customer Support. Under Graduate / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: Associate Customer Support / Sr. Associate Customer Support
Location: Bangalore / Hyderabad & Chennai / Coimbatore & Delhi / Lucknow
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Job Description:
- Line of Business: NA CSA Voice Support
- Educational Qualification: UG Can apply / Any Graduate can apply
- Age:< 45
- Communication: Should possess excellent Voice Communication skills
- Computer Proficiency: Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
- Additional Comments: Both side transportation will be provided
Preferred Competencies:
Customer Focus:
- Demonstrates a strong customer service orientation
- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept
Communication Skills:
- Ability to effectively communicate his/her thoughts in a well-organized manner- Excellent, live writing skills
Customer Interaction Skills:
- Friendly and upbeat style- Ability to handle difficult or irate customers effectively- Ability to set expectations and deliver information in a positive and articulate way
Problem Solving Skills:
- Investigates and takes action to meet customer’s needs- Solves routine problems effectively, gathering the information necessary from the customer
- Applies systematic approach to solving problems
Interpersonal Skills:
- Professional and positive in interactions with others and is able to establish rapport quickly
- Treats others with courtesy and respect
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals
Responsibilities:
- Demonstrates clear and polite written communication
- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Annotate contact topic and actions in Amazon tools
- Maintains email handle time, while remaining friendly and informative (after call email to customers)
- Maintains productivity and quality standards
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned
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Qualification: Under Graduate / Any Graduate
Work Experience: 0 – 5 Years
How to Apply for Tech Mahindra Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply:
- Click Here (For Bangalore, Hyderabad)
- Click Here (For Chennai, Coimbatore)
- Click Here (For Delhi, Lucknow)