Tech Mahindra Recruitment 2022: Tech Mahindra Recruitment 2022 For Technical Support Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: Technical Support Associate
Location: Hyderabad
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Job Description:
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony).
- CTC: ₹ 3,00,000 – 5,50,000 P.A.
Desired Candidate Profile:
- Fitment
- Attitude
- Communication
- Willingness to work in 24/7 environment (It primarily will be complete night shifts)
Perks and Benefits:
- Both Side Cabs as per Tech M BPS Policy.
- 5 Days Working.
- Latest State of Art Campus.
- Best Employer in the industry.
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Qualification: Any Graduate
Work Experience: 0 – 5 Years
How to Apply for Tech Mahindra Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here