Syniverse Off Campus Drive 2022: Syniverse Off Campus Drive 2022 For Associate System Analyst. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Syniverse is the world’s most connected company—we pioneer innovations that take businesses further. Our secure, global network reaches billions of people and devices. Our engagement platform powers the customized experiences of the future. And the millions of secure transactions we drive every minute are revolutionizing how goods and services are exchanged. We have always led companies to reimagine the boundaries of possibility. Today we’re delivering on opportunities with the power to change the world.
Job Title: Associate System Analyst
Location: Bangalore / Hyderabad
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Job Description:
- Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
- Monitoring of connectivity to upstream and downstream applications
- Monitoring of connectivity to databases
- Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
- Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
- Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis, process/procedures, meetings, conference bridges and internal/external phone calls.
- Provide shift turnovers of current issues and activities
- Provide regular status reports
- Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
- Error research based on the warnings; errors available in the production logs
Operations activities - Validating the test files
- Create and follow up on trouble tickets with respective teams
- Send routine reports and emails to the designated recipients
- Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year
Responsibilities:
- Interaction with customer independently
- Assisting first level support team in product and systems technical details, management of issues and all aspects of the respective role
- Following established escalation procedures as required.
- Execute the annual Disaster Recovery test.
- In-depth knowledge of reports/reporting tools and be a subject matter expertise.
- Provide best-in-class customer service and resolution to customer queries
Ability to manage multiple issues of differing stages of investigation and priority without assistance. - Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services.
- Ability to understand product functional and architecture. Follow the standard operating procedure established. Escalate issues to the next level.
- Follow up on open issues. Manage seamless shift rotation.
- Open to flexible shift schedules. Responsible for continuous monitoring of production environment and to provide solution for the production issues.
Skills:
- Basic knowledge on UNIX, WINDOWS, Solaris & SQL Knowledge of Oracle/SQL Server tools
- Knowledge of ITIL V3 specifically event, incident, problem management.
- Knowledge on ticketing tools i.e. Remedy etc.
- Basic network infrastructure knowledge (LAN & WAN)
- Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
- Hands on experience in file operations
- Hands on experience and knowledge on system processes
- Ability to communicate status updates to project team and management
- Ability to work independently as well as Team
- Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
- Monitoring tool Knowledge i.e. HPOV, NNM etc
- Knowledge on ticketing tools i.e. HPSM etc.
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Qualification: B.E / B.Tech
Work Experience: 0 – 1 Year
How to Apply for Syniverse Off Campus Drive 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here