TCS Recruitment 2023: TCS Recruitment 2023 For Customer Service Executive. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive-powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata Group, India’s largest multinational business group, TCS has over 400,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $19.09 billion for the year ended March 31, 2018, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.
Job Title: Customer Service Executive
Location: Mumbai
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Job Description:
- Answer incoming calls, respond to emails and chats
- Explain the company’s features, products, and services
- Make billing adjustments in accordance with company policies
- Assist customers with service or feature modifications on account
- Respond to any disruption of service issues
- Open trouble ticket depending on the nature of the service issue
- Analyse, isolate and diagnose customer service trouble
- Route ticket to the appropriate department for resolution
- Provide existing trouble ticket status to customers
- Coordinate customer premise visits with the on-ground team
- Escalate customer complaints in accordance with company policies
- Apply card payments, funds transfers & check payments to customer accounts
Eligibility:
- Bachelor’s Degree
- Freshers
- Location: Mumbai
- Customer service executive
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Qualification: Bachelor’s Degree
Work Experience: Freshers
How to Apply for TCS Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here