Sutherland Recruitment 2025: Sutherland Recruitment 2025 For Application Support Analyst. B.E / B.Tech / M.E / M.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in re-engineering processes. We design exceptional customer experiences for the digital age, by deconstructing your business processes, rethinking, rebuilding, and delivering them back smarter, more efficient and more effective than before.
Job Title: Application Support Analyst
Location: Hyderabad
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Job Description:
- Provide first line of support for healthcare Applications reported by users.
- Diagnose and resolve technical problems via phone and email.
- Log and track all support requests using a ticketing system to ensure timely follow-up and resolutions.
- Write and execute SQL queries to analyze system logs, database tables, and other data sources.
- Use SQL to identify trends, anomalies, and potential root causes.
- Optimize SQL queries for performance and efficiency.
- Document all support activities and resolutions in the ticketing system as part of process and for future reference.
- Update the knowledge base with new solutions, tips and best practices
- Collaborate with other teams- PM (Practice Management), EHR(Electronic Health records), Patient Portal, HL7 Interfaces, API’s, Mobile etc. to resolve dependent issues.
- Participate in team meetings to discuss issues, process improvement and product updates.
- Maintain a high level of professionalism and interaction with the Direct and end customers.
- Strive to deliver exceptional customer service and support to enhance user satisfaction.
- Ensure compliance with organization polices, including data protection and security standards (PHI, HIPAA, etc.)
Skills:
- Academic: Bachelor / Master’s Degree in Computing / IT required
- 0 to 2 years of relevant work experience
- US Healthcare/ Technical support experience preferred
- Strong technical skills, including knowledge of operating systems, databases, and networking.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills.
- Knowledge of ITIL best practices is a plus.
Additional Requirements:
- Must be willing to work in the night shift (US EST time)
- Owing to the nature of the work (Support environment), the role requires after hours work and / or weekend work, all work will be compensated in the form of time off or pay
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Qualification: B.E / B.Tech / M.E / M.Tech
Work Experience: 0 – 2 Years
How to Apply for Sutherland Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here