Standard Chartered Recruitment 2024: Standard Chartered Recruitment 2024 For Customer Support Executive. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: We acre a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise. We offer banking services that help people and companies to succeed, creating wealth and growth across our markets. Our heritage and values are expressed in our brand promise – Here for good. With 85,000 employees and a presence in 60 markets, our network serves customers in close to 150 markets worldwide. We’re listed on the London and Hong Kong Stock Exchanges.
Job Title: Customer Support Executive
Location: Chennai
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Job Description:
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
- Sign up customers for value added services and digital education (if applicable)
- Tag the call type accurately as appropriate
- Give accurate information to customers on his queries / concerns
- Have high awareness levels on KYC and Anti-money laundering Policy
- Multi-skilled to handle both inbound and outbound calls (if applicable)
- Initiate and strive towards achieving set targets and service standards
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
- Should be able to identify potential disputes/escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
- Ensure all sales pitches are made without mis-spelling and achieve targets in terms of leads / self-closure (if applicable)
- Ensure proper follow-up / tracking of cases and closure within the turnaround time (if applicable)
- Customer Data Confidentiality to be strictly adhered to
- Adherence to compliance with all applicable rules/regulations and group policies
- Ensure KPIs (Key Performance Indicator) & KRIs (Key Risk Indicators, eg – proper authentication, no rejects, maintained turnaround time, etc as defined by the group) are achieved and work towards the improvement
- Follow up on delinquent accounts to negotiate for timely payments (if applicable)
Requirement:
- Graduate
- Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service / Sales / Collection orientation (as per the job role)
- Strong knowledge of the bank’s products & services and willingness to learn new products
- Manage conflicts and solve problems
- Patient, Non-Confrontational, Resilient
- Positive, polite, cheerful and courteous
- Flexible to stretch and work across different calendar days and time zones in a week/month
- Age limit (please specify) if applicable.
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Qualification: Any Graduate
Work Experience: Freshers / 1 – 2 Years
How to Apply for Standard Chartered Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here