Principal Recruitment 2020 : Principal Recruitment 2020 For Trainee – Analyst. Diploma / B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company : Principal Financial Group® helps people and companies around the world build, protect and advance their financial well-being through retirement, insurance and asset management solutions that fit their lives. Our employees are passionate about helping clients of all income and portfolio sizes achieve their goals – offering innovative ideas, investment expertise and real-life solutions to make financial progress possible.
Location : Pune
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Job Description :
- IT-Support responsibilities like desktop support, attending calls/ requests from local & global users effectively for IT-Helpdesk. Identify, troubleshoot, diagnose & resolve software & hardware related issues reported.
- Provide support for client issues like printing issues, desktop/ laptop issues, voice/ video infrastructure issues, etc.
- Troubleshoot and identify problems, provide solutions and/or follow escalation path with team, support areas and/or vendors.
- Attending calls, live chats and resolving the password and other technical issues over phone, remotely and by visiting the user up to customer satisfaction and logging the same in the system. Ensure the high availability in voice-systems (Avaya) for attending IT-Helpdesk calls.
- Be cognizant of the overall department coverage needs.
- Be proactive and flexible in assisting where needed.
- Provide accurate and complete ticket information, escalate appropriately, respond to severity levels.
Skills :
- Able to manage execution independently with intermediate assistance and guidance.
- Able to collaborate effectively with others to acheive business results
- Understands the technical and the business domain / space well.
- Possesses ability of identifying new ideas, methods and providing suggestions towards process improvement.
- Reporting progress of work as per project / task requirements and raising flag to the upline for any risk.
- Participating in communications (technical & project update) in internal as well as HO meetings.
- Communication skills that are timely, accurate and able to clarify; keeps others informed
- Self-development on technical and domain skills and percolating it down to the trainee.
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Qualification : B.E/ B.Tech / Diploma / 15 years formal education with inclination to work in field of End User Computing & IT Infrastructure support
Work Experience : 0 – 1 Year
How to Apply for Principal Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here