PowerSchool Recruitment 2021 : PowerSchool Recruitment 2021 For Associate Technical Support Engineer. B.E / B.Tech / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance and HR. Today, we’re proud to be the leading provider of K-12 education application technology supporting over 45 million students in over 70 countries.
Job Title : Associate Technical Support Engineer
Location : Bangalore
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description :
- Provide timely, professional, and accurate responses to clients who submit a question via the help menu, phone or email
- Enter all correspondence and necessary information related to a case into the case management system (currently Salesforce.com)
- Troubleshoot individually and with team members to resolve a case within 24 hours of case submission
- On-board new clients so that they can start using the Hobsons solutions successfully
- Collaborate and follow-up with the Product Engineering department on cases that require escalation to get resolved. Collaborate and follow-up with the Product Engineering department on cases that require escalation to get resolved
- Inform the account management team on critical member issues that result in a high priority case that is working to get resolved
- Contribute to research and growth of the Knowledge Base by creating member-facing documentation such as solutions and troubleshooting techniques/steps to resolving common questions
- Manage case work load by monitoring open case queue and phone queue and addressing cases in order in which they are received
- Provide feedback to Product Management and Product Engineering departments on common issues and questions from members as well as enhancements and recommendations for product improvements
- Enhance personal and professional growth by participating in training sessions for Support team
Skills :
- Excellent written and verbal communication both over the phone and in-person required
- Ability to document identity and employment eligibility
- Excellent written and oral communication skills
- Good listener with good phone presence
- Demonstrates patience and empathy and has the ability to stay calm when dealing with customers under stress
- Strong technical, analytical and troubleshooting skills
- Demonstrated track record of being able to troubleshoot and solve customer problems remotely
- Can work independently to solve problems
- Strong organizational skills
- Outstanding attention to detail and accurateness
- Ability to manage and prioritize multiple tasks simultaneously
- Working knowledge of incident tracking software and reporting capabilities
- Ambition, drive, and ability to learn quickly and adapt to change
- A team player willing to help others
- Experience with being managed to traditional customer support metrics such as average response time, average resolution time and customer satisfaction
- Strong verbal and written communication skills
- Exemplary customer service and conflict resolution skills
- Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
- Ability to maintain positive attitude and foster a collaborative and unified work environment
- Associate’s degree or equivalent work experience
- Willing to work in Shifts and in 24X7 work environment
Join Our Telegram Group for Instant Job Notification
Qualification : B.E / B.Tech / Any Graduate
Work Experience : 0 – 2 Year
How to Apply for PowerSchool Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here