PowerSchool Off Campus Drive 2021: PowerSchool Off Campus Drive 2021 For Associate Technical Support Engineer. B.E / B.Tech / B.Sc / BCA / MCA candidates can apply. The detailed eligibility and application process are given below.
About Company: At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance and HR. Today, we’re proud to be the leading provider of K-12 education application technology supporting over 45 million students in over 70 countries.
Job Title: Associate Technical Support Engineer
Location: Bangalore
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Job Description:
- Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Provide timely, professional, and accurate responses to clients who submit a question via the help menu, phone or email
- Enter all correspondence and necessary information related to a case into the case management system (currently Salesforce.com)
- Troubleshoot individually and with team members to resolve a case within 24 hours of case submission
- On-board new clients so that they can start using the Hobsons solutions successfully
- Collaborate and follow up with the Product Engineering department on cases that require escalation to get resolved.
- Collaborate and follow up with the Product Engineering department on cases that require escalation to get resolved
- Inform the account management team on critical member issues that result in a high priority case that is working to get resolved
- Contribute to research and growth of the Knowledge Base by creating member-facing documentation such as solutions and troubleshooting techniques/steps to resolving common questions
- Manage case workload by monitoring open case queue and phone queue and addressing cases in order in which they are received
- Provide feedback to Product Management and Product Engineering departments on common issues and questions from members as well as enhancements and recommendations for product improvements
- Enhance personal and professional growth by participating in training sessions for the Support team
Salary:
- 6 Months Experience – INR 4 LPA + 10% Variable + Shift allowances and Free Cab
- 6 Months to 4 years experience – INR 5.5-6 LPA + 10% Variable + Shift allowances and Free Cab
Interview process:
- Video interview
- UCAT
- English writing test
- Tech interview
- Manager/Onsite round
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Qualification: B.E / B.Tech (CSE/ECE/IS/IT), B.Sc (computer), BCA, MCA from 2017 / 2018 / 2019 / 2020 / 2021 batch
Work Experience: 0 – 4 Year
How to Apply for PowerSchool Off Campus Drive 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here