OpenText Recruitment 2021: OpenText Recruitment 2021 For Technical Support. Bachelor’s / Master’s Degree in Accounting candidates can apply. The detailed eligibility and application process are given below.
About Company: OpenText Corporation is a Canadian company that develops and sells enterprise information management software. Headquartered in Waterloo, Ontario, Canada, OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world.
Job Title: Technical Support
Location: Bangalore
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Job Description:
- Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
- Validates technical information, sets fair expectations and disseminates information as needed
- Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
- Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues
- Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations
- Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues
- Maintains a “closed-loop” communication style that ensures proper and consistent documentation in service request case notes; ensuring all stake holders are notified in a timely fashion, of ongoing investigation and problem resolution status
- As a 24 x 7 x 365 organization, MUST BE willing to work in shifts
- Support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises)
- Mentors and/or coaches less experienced TSEs
- Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date / relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSEs and/or customers regarding technical solutions
Skills:
- Possesses extensive knowledge in Captiva with strong OS knowhow (Windows) / (LINUX/UNIX)
- Great Team Player
- Thrive & excel in a high-pressure, time sensitive enterprise environment
- Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills)
- Excellent Analytical & Technical Troubleshooting skills
- Interpersonal skills
- Presentation skills
- Fair understanding of OpenText product portfolio and their value proposition to the customer
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Qualification: Bachelor’s / Master’s Degree
Work Experience: Freshers / 1 – 2 Year
How to Apply for OpenText Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here