NTT DATA Recruitment 2023: NTT DATA Recruitment 2023 For Technical Support Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.
Job Title: Technical Support Engineer
Location: Across India (Work From Home)
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Job Description:
- Provide day-to-day technical support to end-users to clients
- Investigate first-line support communication and ensure the resolution of incidents
- Check knowledge articles to investigate and resolve incidents
- Identify the root cause of incidents and problems
- Assist in the preparation of RCA
- Follow GDC standard operating procedures
- Participate in daily performance hurdles, identify causes of performance shortcomings, and provide suggestions for improvement
- Review the recurring or high impact incidents and manage them through a problem-management process
- Document work instructions used in resolving incidents
- Good troubleshooting knowledge of MS Windows, PC Hardware, and Internet Explorer.
- Configuring the active sync accounts on devices
- Create / Delete / Modify the AD user management account.
Requirements:
- Ability to communicate and work across different cultures and social groups
- Excellent problem-solving skills
- Good knowledge of Outlook (PST, OST,) and Lync configuration.
- Knowledge of WiFi / VPN configuration
- Knowledge of Printer Related problems
- Ability to provide step-by-step technical help, both written and verbal
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to diagnose and troubleshoot basic technical issues
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Ability to empathize and work with customers in real-time to resolve issues
- Basic Understanding of Microsoft Cloud-related solutions. (Azure, Microsoft 365, and EMS Intune/AIP)
- A strong grounding in all areas of Infrastructure Technology
- Strong understanding of Windows 10, Microsoft Office, and general system administration.
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Qualification: B.E / B.Tech
Work Experience: 0 – 1 Year
How to Apply for NTT DATA Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here