NTT DATA Recruitment 2023: NTT DATA Recruitment 2023 For Technical Graduate Trainee. Bachelors / Masters Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.
Job Title: Technical Graduate Trainee
Location: Bangalore
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Job Description:
- The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues.
- Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc.
- Provides quick response to ensure maximum uptime of all users.
Responsibility:
- Manages customer interactions & records reported issues in the ITSM
- Identifies issues, applies fixes and investigates root causes using internal instructions.
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
- Screens refers and diagnose internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Position’s General Duties and Tasks:
- Must have completed Graduation; BTech or equivalent technical degree and or Microsoft certifications would be an added advantage.
- Answers the customers’ contacts via agreed channels and records reported issues.
- Identifies issues, applies fixes and investigates root causes using internal instructions.
- Provides technical guidance in activities associated with identifying, prioritizing and resolving problems over telephone, chat and e-mail.
- Good technical inclination, logical thinking, solving simple issues on laptops/desktops like internet-related issues, VPN, office-related issues, installing/uninstalling apps, and many more
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Qualification: Bachelors / Masters Degree
Work Experience: Freshers / Experience
How to Apply for NTT DATA Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here