NielsenIQ Recruitment 2026: Apply for NielsenIQ Recruitment 2026 – Jr. Customer Support Analyst jobs in Pune. Open to freshers & Experienced. Explore salary, skills, and how to apply now.
🔍 About NielsenIQ:
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing primarily on consumer packaged goods manufacturers and fast-moving consumer packaged goods and retailers, we give customers the power to defy what’s possible. Our approach allows us to connect the dots that others can’t see and build the bigger picture that others miss.
💼 Job Role: Jr. Customer Support Analyst
Location: Pune
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📝 Job Description:
- Jr. Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms.
- The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience.
Responsibilities:
- The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks
- He/she will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency
- Delivering Snapshots/data extract as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
- Responsible for Triaging of customer queries/ request (data, resolution, snapshots)) across markets and customer category groups and tracking actions for improvement as needed
- Working closely with other NielsenIQ teams to identify resolutions
- Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design
- Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline
- Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.
Requirements:
- Bachelors Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
- Analytical skills and aptitude for data and operational processes
- Good organization skills, meeting deadlines, and team player
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, proactivity and attention to details
- English language proficiency: writing and verbal
Skills:
- Communicate clearly with customers
- Ability to translate technical details from different customer contexts
- Build network relationships in multi-cultural environment
- Troubleshooting using Influencing skills
- Ability to work under pressure and ask for support when required
- Logical skills
Benefits:
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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📌 Eligibility Criteria
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Qualification: Bachelor’s Degree
-
Work Experience: Freshers / Experienced
✅ How to Apply for NielsenIQ Recruitment 2026?
Interested candidates can apply online by clicking the application link below: