Nielsen Recruitment 2024: Nielsen Recruitment 2024 For Quality Analyst. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviours across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. Nielsen operates around the world in more than 55 countries. Learn more at http://nlsn.co/6006JMfty and connect with us on social media (LinkedIn, Twitter, Facebook and Instagram).
Job Title: Quality Analyst
Location: Bangalore
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Job Description:
- Consistently execute day-to-day processes and policies
- Timely and accurately resolve tickets in the Service Now ticketing system according to Standard Operating Procedures (SOP) and Service Level Agreement (SLA) deadlines
- Effectively escalate tickets that cannot be resolved per the SOPs to senior technicians and signal vendors to ensure maximum system availability
- Consistently complete daily Quality Assurance reports according to SOPs
- Notify clients of watermarking errors in their systems
- Communicate effectively with signal vendors and clients to resolve issues and create positive relationships
- Actively contribute to improving processes and documentation
- Work in collaboration with other team members
- Other duties as required
Requirements:
- Strong communication skills: interpersonal, telephone, email, and virtual interactions
- Willingness to learn new tasks, maintain focus, recall and follow instructions
- Ability to work in a fast-paced, high-volume environment within time-critical deadlines
- Computer literate with knowledge of Google Suite preferred
- Associate or Bachelor’s degree in IT, Engineering Technology or similar disciplines
- Experience with ServiceNow or another ticketing system is highly desirable
- Experience with radio or television broadcast equipment is highly desirable
Skills:
- Ability to use a phone or wear a headset
- Ability to use a computer, keyboard and mouse with high-speed internet access
- Work environment is indoors, remote or in a Nielsen office location
- Ability to work an assigned shift schedule which may include holidays and weekends, day, evening or night shifts to match USA time zones
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experience
How to Apply for Nielsen Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here