Mphasis Recruitment 2021: Mphasis Recruitment 2021 For Web Chat Associate. Any Graduate candidate can apply. The detailed eligibility and application process are given below.
About Company: Mphasis (BSE: 526299; NSE: MPHASIS) applies next-generation technology to help enterprises transform businesses globally. We are an expert, customer-centric technology partner, and our unique Mphasis Front2Back™ Transformation approach places our clients’ customers at the heart of our business. We use the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2 TM=1) digital experiences to our clients and their end customers. Our Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
Job Title: Web Chat Associate (Non-Voice Process)
Location: Bangalore
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Job Description:
- Analyst utilizing hands-on Customer Engagement
- Solving Queries over Web-chat process within the given time span
- Customer engagement over live chats
- Identify and resolve escalated customer issues
- Find alternate solutions by researching and exploring information using available resources
Skills:
- Willing to work in shifts (24×7)
- 1+ year experience in web chat with excellent command over English
- Freshers can also apply
- Good typing speed of over 30 WPM and 90% accuracy
- Proficiency in Microsoft Office (especially Excel, Word)
- The candidate has to be a quick learner, high on energy and must have a flair for customer processes
- Positive attitude and should be flexible to work in dynamic environment
- Enhances organization reputation by taking ownership and accountability
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Qualification: Any Graduate
Work Experience: Fresher / 0 – 5 Year
How to Apply for Mphasis Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here