Mphasis Recruitment 2021: Mphasis Recruitment 2021 For Technical Support. Any Graduate / Post Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Mphasis (BSE: 526299; NSE: MPHASIS) applies next-generation technology to help enterprises transform businesses globally. We are an expert, customer-centric technology partner, and our unique Mphasis Front2Back™ Transformation approach places our clients’ customers at the heart of our business. We use the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2 TM=1) digital experiences to our clients and their end customers. Our Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
Job Title: Technical Support
Location: Pune
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Job Description:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs.
Skills:
- Good Communication written & Verbal skills.
- Shifts- 24*7.
- 2 Rotational weekly offs.
- 9 Hours Login ( With 1 Hour Break ).
- Ability and willingness to learn.
- Should be willing to take up challenges and go extra mile to perform work responsibilities.
- Must have great interpersonal skills and ability to perform under pressure.
- Courteous with strong customer service orientation.
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Qualification: Any Graduate / Post Graduate
Work Experience: 0 – 1 Year
How to Apply for Mphasis Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here