Mphasis Recruitment 2021 : Mphasis Recruitment 2021 For Customer Support. Diploma / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Mphasis (BSE: 526299; NSE: MPHASIS) applies next-generation technology to help enterprises transform businesses globally. We are an expert, customer-centric technology partner, and our unique Mphasis Front2Back™ Transformation approach places our clients’ customers at the heart of our business. We use the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2 TM=1) digital experiences to our clients and their end customers. Our Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
Job Title : Customer Support
Location : Pune
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Job Description :
- Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
- Record interaction using client system with proper classification
- Refer Knowledge base and perform task as per defined process
- Follow up and closure of interactions to ensure customer satisfaction
- Passionate about customer service
- Comfortable with Rotational shifts, extended working hours and weekly offs.
- Candidate should clear the V&A and online typing tests
Skills :
- Operating the computer- Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating skills – Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
- Basic knowledge of Insurance
- Typing Speed 30 WPM
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Qualification : Diploma / Any Graduate
Work Experience : 0 – 1 Year
How to Apply for Mphasis Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here