JioMart Recruitment 2022: JioMart Recruitment 2022 For Customer Service & Seller Support Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: JioMart is an Indian e-commerce company, headquartered in Navi Mumbai, Maharashtra, India, that started as a joint venture between Reliance Retail and Jio Platforms. The company initially focused on online groceries sales before expanding into other product categories such as fashion, home essentials, and lifestyle products. The platform was soft-launched in December 2019. A pilot was initially launched in select areas of Navi Mumbai, Thane and Kalyan in April 2020. In May 2020, JioMart was fully launched in 200 cities and towns across India. Within only a few days of its launch, the JioMart app surpassed one million downloads.
Job Title: Customer Service / Seller Support Associate
Location: Bangalore / Hyderabad (Work From Home)
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Job Description (Customer Service):
- The Customer Service Associate demonstrates end to end ownership of every single interaction coupled with proactive problem solving and provides exceptional support to our customers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to our Customers including appropriate escalation of Customer issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Seller Support, Merchant Trust, or Payments teams as required to resolve Customers issues and questions.
Job Description (Seller Support Associate):
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Trust, or Payments teams as required to resolve Sellers issues and questions.
Skills:
- Language: English/Hindi
- Experience within a customer service environment preferred.
- Desire to expand skills into new areas.
- Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
- Committed seller advocate, drive process & tool improvements.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
- CTC: ₹ 2,50,000 – 4,50,000 P.A.
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Qualification: Any Graduate
Work Experience: 0 – 5 Years
How to Apply for JioMart Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here