IQVIA Recruitment 2020 : IQVIA Recruitment 2020 For Production Support. B.Tech / BCA / MCA Fresher candidates can apply. The detailed eligibility and application process are given below.
About Company : Quintiles and IMS Health have come together to become IQVIA, The Human Data Science Company™ Inspired by the industry we help, IQVIA commits to providing solutions that enable life sciences companies to innovate with confidence, maximize their opportunities and ultimately drive human health outcomes forward. We provide actionable solutions by tapping into the power of the IQVIA CORE™: Institutional knowledge and domain expertise across diseases, geographies and scientific methods. Faster, more precise decision-making generated by advanced analytics designed for healthcare. One of the world’s largest curated healthcare data sources with innovative privacy protections. Leading technologies to provide real-time access to operations-critical information.
Job Title : Production Support
Location : Bangalore
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Job Description :
- Understand client request for access to the IQVIA products on the customer portal and ensure that these are provisioned based on the assignment guidelines.
- Respond in a highly professional manner to all customer queries and problems via phone and emails and, liaising with relevant areas of the business.
- Provide timely updates where appropriate on issues via email and tickets.
- Ensure customers are appropriately informed of any delivery delays or errors and kept advised of progress and actions being taken.
- Perform basic troubleshoot on browser and customer portal issues to ensure product access is enabled to the client
- Ensure any Service Level Agreements are honored to required quality and support standards.
- Provide an in-depth understanding of the IQVIA service offerings, with the ability to produce ad-hoc studies on demand.
- Provide support to other teams as appropriate or directed.
- Willingness to work in any assigned shift across the 24/5 coverage
Skills :
- Looking for B.Tech, BCA/MCA graduates, 2018 & 19 pass outs.
- Support hours is 24/5 with logins from 5.30 AM to 9 PM via phone and email.
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Qualification : B.Tech / BCA / MCA
Work Experience : Fresher
How to Apply for IQVIA Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here