Infosys BPM Walk-In Drive 2023: Infosys BPM Walk-In Drive 2023 For Customer Service. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title: Customer Service
Location: Pune
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description (Process Executive/ Sr.Process Executive):
- To improve customer confidence being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- To participate in an on call rota, providing a 24 hours, first line support service to customers
- Escalate an issue according to the company escalation processes;
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customers account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
Job Description (Technical Process Specialist):
- Excellent communication skills CEFR :: B1, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared.
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts is mandatory.
Skills:
- Must have International Voice exp.
- Excellent Communication CEFR B2.
- Flexible with 24*7 shifts.
- 100% WFO (No WFH option/Hybrid).
- Immediate joiner preferrable.
- Total exp will be considered only after completing the Graduation.
- Must be a graduate (result awaited talents will not be considered).
Join Our Telegram Group for Instant Job Notification
Qualification: Any Graduate
Work Experience: 0 – 4 Years
Walk-In Date: 16th – 17th October 2023
Time: 10:00 AM to 01:00 PM
Venue: Phase 1, Hinjewadi Rajiv Gandhi Infotech Park
Building B1, ground floor, Hinjewadi, Pune – 411057
How to Apply for Infosys BPM Walk-In Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here