Infosys BPM Recruitment 2023: Infosys BPM Recruitment 2023 For Customer Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title: Customer Support
Location: Pune
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Job Description:
- To improve customer confidence by being empathetic to a variety of new and experienced learners’ needs.
- Help to implement and improve processes and procedures within the team allowing strong service-focused deliverables.
- Actively support customer queries on general enquiry, activations, fulfilment, and disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer-sensitive manner.
- To participate in an on-call, providing a 24-hour, first-line support service to customers
- Escalate an issue according to the company escalation processes.
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
Eligibility:
- Infosys BPM hiring for “Freshers – Customer Support”
- Work Location: Pune
- Skills: Customer Support
- Designation: Process Executive
- Exp: 0- 2Yrs
- Shift: 24*7(Flexible Shift)
- Qualification: Any Graduate
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Qualification: Any Graduate
Work Experience: 0 – 2 Years
How to Apply for Infosys BPM Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here