Infosys BPM Recruitment 2021 : Infosys BPM Recruitment 2021 For Process Executive – Service Desk. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title : Process Executive – Service Desk
Location : Across India
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description :
- Fresher to 2 years with basic knowledge in Service Desk/ Tech support process / Cloud Computing Process
- Excellent communication skills C1 equivalent proficiency
- Displays excellent customer service skills and capabilities
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution
- Good presentation and client Interfacing skills
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Confidently communicates current performance and improvement ideas with client
Skills :
- Basic knowledge of cloud computing and types of cloud computing
- Basic Knowledge of Mail server settings IMAP , POP and SMTP
- Basic Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC
- Basic Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
- Experience in working on Active Directory
- Basic knowledge of Internet Protocols LDAP (Lightweight Directory Access Protocol )
- Basic knowledge if SSON (Single Sign On)
- Basic knowledge of API (Application-Programming Interface)
- Intermediate knowledge of Prevention of Spam, Phishing and Malware
- Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
- Basic networking knowledge
Join Our Telegram Group for Instant Job Notification
Qualification : Any Graduate
Work Experience : Fresher to 2 Years
How to Apply for Infosys BPM Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Interested candidates can send their updated to resume to Mahadev.vamsi@infosys.com
For more info : Click Here