Infor Recruitment 2026: Join Infor Recruitment 2026 as Product Support Analyst! Freshers eligible for entry-level IT roles in Hyderabad. Competitive salary, apply online now for Infor jobs with skills in troubleshooting & customer support. Limited openings!
🔍 About Infor:
Infor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 65,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
💼 Job Role: Product Support Analyst
Location: Hyderabad
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📝 Job Description:
- Role: Associate Support Engineer
- Location: Hyderabad, India (On-Site/Hybrid)
- Experience Level: Entry Level (1-2 Years)
- Shift: Rotational (24×7 Global Support Model)
Responsibilities:
- Techno-Functional Troubleshooting: Act as the primary technical point of contact for global enterprise customers experiencing issues within Infor Enterprise CloudSuite modules, including Planning, Manufacturing, Warehousing, Sales, Purchasing, Inventory, and Finance.
- Integration Diagnostics: Investigate data sync failures and API/BOD/BDE payload errors between the core ERP and specialty edge solutions like PLM (Product Lifecycle Management), Localized Services (Local.ly Services), Supplier Exchange, and Factory Track/Barcode systems.
- Platform Technology Mastery: Learn and support the underlying Infor platform components, including troubleshooting Business Intelligence (BI) dashboards and the Data Fabric layer that connects the ecosystem.
- Process Mining / Gen AI/ RPA/ IDP Automation Diagnostics:Learn and support the underlying Technological platform components.
- Log Analysis: Read and interpret cloud infrastructure logs, application error traces, and JSON/XML payloads to isolate whether an issue is a functional configuration error or a technical backend failure.
- Clear Communication: Translate complex techno-functional findings into clear, concise, and empathetic updates for customers (ranging from Warehouse Managers to IT Directors) in global English.
- Cross-Functional Collaboration: Package heavily researched, well-documented tickets to escalate complex bugs or cloud infrastructure issues to our CloudOps and Core Engineering teams.
Requirements:
- B.Tech / B.E. in CSE/IT/ECE/ EEE/ Industrial/Production Engineering or B.S. in Electronics (Recent graduates or 1-2 years of experience).
Skills:
- Technical & Functional Foundations:
- Business Acumen: A basic conceptual understanding of business operations (e.g., what a Supply Chain is, basic manufacturing flows, or foundational accounting) is a massive advantage.
- The Web & APIs: Solid understanding of how systems communicate (HTTP/HTTPS, REST/SOAP APIs, JSON, XML).
- Database Basics: Ability to write and understand SQL queries to search, filter, and trace data discrepancies.
- Cloud Concepts: Basic knowledge of Cloud platforms and SaaS architecture.
Preferred skills and Experience:
- Platform & Programming: AI/ML, RPA, Python language understanding and its application
- Bonus points for relevant internships/projects in ERP systems/ Integrations
Core Competencies (The “Soft” Skills):
- Global Communication: Excellent written and verbal English skills. You can explain a technical problem without using confusing jargon.
- Adaptability: Willingness to work in a dynamic 24×7 environment, including rotating shifts (Morning, Afternoon, or Night) to support our global customer base.
- Dual-Mindset Problem Solving: You can zoom out to understand the business impact (the “Functional”) and zoom in to read the error logs (the “Technical”).
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📌 Eligibility Criteria
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Qualification: B.E / B.Tech
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Work Experience: 1 – 2 Years
✅ How to Apply for Infor Recruitment 2026?
Interested candidates can apply online by clicking the application link below: