IBM Recruitment 2020 : IBM Recruitment 2020 For Technical Support Associate. B.E / B.Tech / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we are building industry-based solutions to real-world problems. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents. At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Job Title : Technical Support Associate
Location : Across India
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Job Description :
- Awareness of basic networking concepts and technologies.
- Identify basic hardware parts and aware of basic hardware concepts
- User-level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning/probing skills, as relevant to the issue and level of the caller
- See opportunity and implement process improvements
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in rotation shifts.
Skills :
- Minimum 0 to 2 years of experience in Technical Support role.
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
- Utilize available time efficiently in order to achieve effective and efficient results
- Demonstrate the ability to assemble a complete and accurate problem / symptom description of reported issues.
- Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Knowledge in commercially standard software applications and major desktop operating systems.
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Qualification : B.E / B.Tech / Any Graduate
Work Experience : 0 – 2 Year
How to Apply for IBM Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here