HGS Recruitment 2021 For Trainee Process consultant | Any Graduate

HGS Recruitment 2021 : HGS Recruitment 2021 For Trainee Process consultant. Any Graduate candidates can apply. The detailed eligibility and application process are given below.

About Company : A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 45,900 employees across 69 delivery centers in seven countries making a difference to more than 600 of the world’s top brands across nine key verticals.

Job Title : Trainee Process consultantVoice Process

Location : Hyderabad

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Job Description :

  • Processing claims/handling incoming calls and take appropriate actions as per the process guidelines.
  • Understand the basic professional standards and established procedures, policies before taking action and making decisions.
  • Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company platform to keep each customer record updated
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Adhere to attendance and punctuality norms.

Skills :

  • Good Oral and Written Communication Skill – English
  • Basic Telephone Etiquettes & MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Fresher’s Only
  • Age – Up to 30 years

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Qualification : Any Graduate (No B.E / B.Tech)

Work Experience : Freshers

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How to Apply for HGS Recruitment 2021?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply : Click Here