Hewlett Packard Recruitment 2024: Hewlett Packard Recruitment 2024 For Software Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
Job Title: Software Engineer
Location: Bangalore
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Job Description:
- Configure/Customization of the ServiceNow system including workflows
- Monitor health, usage and overall compliance of the platform
- Manage and resolve incidents, requests & changes on ServiceNow applications
- Provide functional training & support to ServiceNow end users
- Handle end users’ calls/emails and understand operational requirements
- Should have basic knowledge of below Client Side and Server Side Scripting,UI Policy, Client Script Business Rule, UI Action
- Able to work on ServiceNow reports & dashboards
- Able to evaluate the current environment, gather needs, and propose resolution at the earliest
Eligibility:
- An academic degree or equivalent qualifications
- ITIL Foundation Certification (Added Advantage)
- Preferred CSA certificate
- Display a keen interest in the latest technologies and share that knowledge with peers and managers.
- Fluent in the English language, spoken and written
- Excellent communication and facilitation skills
- Ability to build trusted relationships across IT
- Analytical approach
- Experience in Enterprise data centre products and environment.
- Additional Technical skills are an added advantage.
- Willing to work in a team environment working 24X7
- Self-Starter – Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
- Great organization skills to prioritize, follow up, deliver, and communicate the status of assigned actions.
- Exceptional Customer service skills, mindset & attitude.
- Be professional in all modes of interaction with our internal & external customers.
- Be capable of making well-founded decisions in high-pressure situations
- Actively listen and confirm problem details showing empathy for urgent situations
- Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
- Must have a solid understanding of the ServiceNow Platform
- Must have good knowledge of ServiceNow ITSM modules i.e. Event Management, Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog, and Request Management from a support perspective
- Well-versed with ServiceNow access management [group/User maintenance etc.]
- Good Understanding of CMDB/Asset Management/Service Mapping
- Should have the knowledge and understanding of SLA/OLA configuration
- Should know how to configure Catalog Items, Workflows and Notifications
- Fair knowledge of E-bonding, MID server, tool integration etc.
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Qualification: B.E / B.Tech
Work Experience: Freshers / Experience
How to Apply for Hewlett Packard Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here