HCLTech Hiring 2026: Apply for HCLTech Service Desk Analyst positions — 2026 hiring open for freshers and experienced IT support professionals in Bengaluru. Competitive pay, full-time roles, and fast recruitment process. Check eligibility, job description, and apply online today.
🔍 About HCLTech:
HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centred around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totalled $12.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.
💼 Job Role: Service Desk Analyst
Location: Bangalore
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📝Job Description:
- Role: Service Desk
- Location: Bangalore
- Experience: 1 to 5 Years
- Skill Required: International Voice(English), Troubleshooting, Ticketing tools.
Responsibilities:
- Provide Level 1 remote desktop support via phone, email, and chat for hardware, software, and network issues.
- Diagnose and resolve incidents within agreed SLA timelines and ticket volumes.
- Ensure First Call Resolution (FCR) and maintain a low Average Handling Time (AHT).
- Adhere to quality standards including voice and accent clarity, and technical monitoring protocols.
- Maintain high login efficiency and availability to support customer needs.
- Escalate unresolved issues to Level 2/3 support teams following defined escalation procedures.
- Update and maintain accurate worklogs and ticket documentation.
- Contribute to knowledge base updates and participate in continuous self-development.
- Ensure compliance with regulatory requirements and internal company policies.
- Deliver a positive customer experience and drive high Customer Satisfaction (CSAT) scores.
- Minimize rejected resolutions and reopened cases through thorough troubleshooting and communication.
Skills:
- Fluency in English (spoken and written) is mandatory.
- 1–2 years of experience in a technical support or service desk environment.
- Strong knowledge of Windows OS, MS Office Suite, basic networking, and remote desktop tools.
- Familiarity with ticketing systems (ServiceNow).
- Excellent communication and interpersonal skills.
- Ability to work in rotational shifts and under pressure.
- Strong problem-solving and analytical thinking.
- Customer-oriented mindset with a focus on service excellence.
Preferred Qualifications:
- ITIL Foundation certification.
- Experience supporting multilingual environments.
- Exposure to shared services or global support models.
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📌 Eligibility Criteria
-
Qualification: Any Graduate
-
Work Experience: 1 – 2 Years
✅ How to Apply for HCLTech Hiring 2026?
Interested candidates can apply online by clicking the application link below: