Firstsource Walk-In Drive 2026: Firstsource is hiring Quality Analysts — walk-in interviews on 9–10 July in Bangalore. Freshers and experienced candidates welcome. Bring resume & ID.
About Company: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.
Job Title: Quality Analyst
Location: Bangalore
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Job Description:
- Conduct quality audits on transactions for energy-related processes (billing, metering, complaints, etc.), mainly voice
- Ensure all audits are completed within defined timelines and sampling requirements.
- Assess transactions against quality parameters such as accuracy, communication, process adherence, and compliance.
- Identify opportunities, provide detailed coaching points, and document constructive feedback
- Highlight coaching opportunities and support clients with quality input.
- Maintain accurate and up-to-date QA records in designated tools or trackers.
- Participate in calibration sessions to maintain alignment on audit standards.
- Report daily and weekly QA performance and highlight recurring error trends.
- Ensure high accuracy and low variance (5%) in audit results compared to client validations.
- Uphold confidentiality and compliance with client and organizational guidelines.
Skills:
- Freshers with strong written and verbal communication skills
- Freshers with BE/BTECH/BSC/POSTGRADUATES Can’t apply
- Strong understanding of energy operations (billing, metering, tariff, complaints, collections).
- Knowledge of Excel
- Good typing speed
- Awareness of AI tools (Desired)
- Ability to follow audit guidelines and deliver consistent results.
- Strong sense of accountability and ownership for assigned audits.
- Flexible to work in rotational shifts and offs
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Qualification: Undergraduate / Graduate
Work Experience: Freshers
Walk-In Date: 9th – 10th July 2026
Time: 12.00 PM – 4.00 PM
Venue: Firstsource Solutions Limited Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka – 560037
How to Apply for Firstsource Walk-In Drive 2026?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here