HCL Technologies Recruitment 2023: Technologies Recruitment 2023 For Graduate Trainee. BSc (IT, CSE), BCA candidates can apply. The detailed eligibility and application process are given below.
About Company: HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Job Title: Graduate Trainee
Location: Across India
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Job description:
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers’ end users.
- Route problems to internal 2nd and 3rd-level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in ongoing training and departmental development.
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams.
- Provide knowledge transfer of EUC operations.
- Performing User, Privileged and Supplier Access Reviews (Governance)
- Enable users to work more efficiently and effectively with IT solutions.
- Be willing to participate in on-the-job training designed to enhance skills and support capabilities.
Skills:
- Good Communication Skills.
- Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS
- Project, and MS Visio is required.
- Should have knowledge of Windows Operating systems.
- Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live
- Meeting, and Windows Native tools
- Disciplined, systematic problem-solving skills required.
- Knowledge of Active Directory, Exchange 2003/2007
- Readiness to demonstrate a proactive attitude.
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Qualification: B Sc (IT, CSE), BCA
Work Experience: 0 to 1 year
How to Apply for HCL Technologies Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here
For more info: Click Here