Groupon Recruitment 2020 : Groupon Recruitment 2020 For Customer Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward.
Job Title : Customer Support
Location : Chennai
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Job Description :
- You will respond to all customer and merchant inquiries, ranging from simple to complex by effectively defining customer needs and providing relevant solutions
- You will manage verbal and/or multiple written customer requests/inquiries eloquently and efficiently
- Use your interpersonal skills and ability to establish trust to approach problems logically and resolve customer issues
- Maintain adherence to company process, quality, and compliance
- Manage time and productivity to meet and/or exceed daily targets at an individual and team level
- Work effectively individually, as well as within a team in a call center environment
- Thrive in a dynamic work environment
Skills :
- Graduate degree from any stream (No Diploma or equivalent will be considered) Freshers can apply.
- 6 months -3 years of previous professional experience in a customer service capacity, preferably in a high-volume environment
- Experience using technology for email, chat, and phone in an environment that requires multitasking and multiple tools/software integration
- Experience working with a diverse customer base preferred
- You love problem-solving to help your customers have an excellent experience
- You take an entrepreneurial approach to task management and take control and handle tasks independently
- You communicate well on the phone, in text and in person and are able to understand and explain customer situations and solutions
- You love building efficient and effective engagements – both for customers and merchants – and can diffuse even high-tension situations with ease
- You have experience building rapport with customers and demonstrating strong interpersonal skills
- Ability to work full-time and a willingness to work irregular hours or on rotating shifts
- Ability to be comfortable in a desk-based office environment using a computer and phone during working hours
- Ability to type 50 WPM or more with 90% accuracy or better is preferred
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Qualification : Any Graduate
Work Experience : 0 – 3 Years
How to Apply for Groupon Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here