Genpact Hiring 2026: Genpact is hiring Technical Analysts in 2026! Freshers & graduates apply for entry-level roles in Jaipur and Bengaluru. Check eligibility, salary, skills required & apply online now for Genpact careers. High-demand IT jobs await!
🔍 About Genpact:
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
💼 Job Role: Technical Analyst
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📝 Job Description:
- Provide remote front-line support over the phone and through other mediums such as email and ticketing systems.
- Manage Service Desk tickets throughout their lifecycle.
- Deliver professional support in a fast-paced environment.
- Triage, route, alert, isolate, troubleshoot, and resolve system/application issues.
- Identify recurring problems and assist in root cause analysis.
- Participate in On-Call rotations and incident response.
- Automate repetitive tasks in deployments and monitoring.
- Contribute to CI/CD pipeline improvements and release processes.
- Maintain monitoring dashboards and alerting systems.
- Support log analysis, performance tuning and capacity planning.
- Own and contribute to the team Knowledgebase.
- Conduct scheduled maintenance, patching, and deployments.
- Collaborate with team members across shifts and provide updates on findings.
- Work from office and in rotational shifts.
- Take part in an on-call pager rotation to provide support coverage.
- At times, participate in support coverage during non-business hours and/or provide additional coverage as needed.
- This is a billable role with utilization targets.
- Other responsibilities as assigned.
Requirements:
- Degree: B.Tech / B.E. / MCA or equivalent in Computer Science, IT, or related field.
Skills:
- Linux/Windows Fundamentals: OS concepts, process management, file systems, permissions.
- Scripting & Automation: PowerShell, Shell, or Bash.
- Cloud Platforms: AWS, Azure, (compute, storage, networking, IAM, app service, azure SQL server).
- CI/CD Tools: Jenkins, GitHub Actions, Azure DevOps.
- Containers & Orchestration: Docker, Kubernetes.
- Networking: DNS, TCP/IP, HTTP/HTTPS, load balancers, firewalls.
- Monitoring & Observability: Azure Monitor, ELK/EFK, Datadog, New Relic.
- Incident Management: RCA.
- Basic understanding of web applications, servers, and technologies.
- Familiarity with ITSM/ITIL frameworks and ticketing systems.
- Exposure to cloud technologies (Azure, O365, AWS).
- Prior support of Adobe Experience Manager (AEM) and/or other Content Management Systems.
- Experience with monitoring and log analytics tools (New Relic, Azure/AWS Monitoring services).
- Strong verbal and written communication skills including English language proficiency (reading, writing, and speaking) required to meet the communication demands of the position.
- Ability to troubleshoot and resolve system/application issues.
- Exceptional documentation skills and attention to detail.
Preferred Qualifications:
- Any Azure/AWS Associate-level
- ITIL Foundations
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📌 Eligibility Criteria
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Qualification: B.Tech / B.E / MCA
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Work Experience: Experienced
✅ How to Apply for Genpact Recruitment 2026?
Interested candidates can apply online by clicking the application link below: