FloBiz Recruitment 2023: FloBiz Recruitment 2023 For Customer Support Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Founded in 2019 by IIT and BITS alumni, FloBiz is a neobank for SMBs backed by renowned investors like Sequoia Capital, Elevation Capital, Greenoaks Capital, Beenext and Think Investments. Our products & solutions are designed to introduce a completely new way of doing business for small & medium enterprises with creative use of technology. Our marquee offering, called myBillBook — helps small- and medium-sized businesses digitise their invoicing, streamline business accounting and automate workflows of their enterprises. It is a complete GST billing and accounting solution designed exclusively for the aspirational SMB owners. myBillBook, supports Hindi, Gujarati and Tamil as well as English. With over a million monthly active users, SMBs now record over $1 billion worth of transactions on myBillBook every month.
Job Title: Customer Support Associate – Chat Process
Location: Bangalore
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Job Description:
- We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services
- The responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software
- Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
Responsibilities:
- Respond to customer queries in a timely and accurate way, via chat
- Identify customer needs and help customers use specific features
- Analyze and report product issues (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales and Marketing teams
- Assist in training junior Customer Success Representative
Requirements:
- Minimum of 1 years of experience as a Chat Support Specialist or similar Customer Service role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Typing speed of 38 to 40 WPM with 90% and above accuracy
- Should be a graduate
- Fluency in the English and Hindi language; demonstrated communication and writing skills
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Qualification: Any Graduate
Work Experience: 0 – 1 Year
How to Apply for FloBiz Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here