Firstsource Walk-In Drive: Firstsource Walk-In Drive For Customer Support Executive. Undergraduate / Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.
Job Title: Customer Support Executive
Location: Hyderabad
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Job description:
- A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client.
- The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.
Responsibilities:
- Revert on chats written by the customer on a variety of issues
- The Agent will have to present and sell company services to current and potential customers
- Update and process information accurately into the system(s) • Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event that a customer query cannot be resolved at the first point of contact
- Clear Communication – during all conversations with customers, use simple English that delivers information and solutions in an easy manner
- Professional Focus – demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. • Ability to solve problems look for solutions aligned to customers’ perspectives and deliver on all commitments
- Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team
Key Skills:
- International Chat Process
- Chat Support
- International Process
- Non VoiceChat Process
Note:
- Mention HR Nithra on top of the resume.
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Qualification: Undergraduate / Graduate
Work Experience: 0 – 5 years
Walk-In Date: 10th – 17th Feb 2024
Time: 9.30 AM – 5.30 PM
Venue: Firstsource Solutions Limited, 5Th Floor, Block 1, Survey No 142, BSR Builders Llp It Sez, Nanakramguda Village, Serilingampally Mandal, Hyderabad – Ghmc, Ranga Reddy, Telangana, 500008 (View on map)
Contact Person: Nithra ( 9502212950 )
How to Apply for Firstsource Walk-In Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here