Exotel Recruitment 2023: Exotel Recruitment 2023 For Customer Support Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 50 million engagements daily for over 6000 companies in India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.,) manage their customer engagement with Exotel’s omnichannel contact centre, a suite of communication APIs and conversational AI platform over the cloud. Exotel is a $100 million Series D-funded company with $50 million in ARR.
Job Title: Customer Support Associate
Location: Bangalore
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- You’re empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don’t know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API-driven company, you either know how applications are built using APIs or have a keen interest in learning.
Responsibilities:
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking the help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network Operations, Customer Success, Product and Finance teams.
- You’ll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails and chats on Freshdesk.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our knowledge base Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
Join Our Telegram Group for Instant Job Notification
Qualification: Any Graduate
Work Experience: Freshers
How to Apply for Exotel Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here