Exela Technologies Recruitment 2020 : Exela Technologies Recruitment 2020 For Technical Support. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company : Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune ® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors.
Job Title : Technical Support
Location : Pune
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Job Description :
- Monitor/analyses client issues; determine the scope of the issue or enhancement request.
- Resolve the issue or coordinate personnel required to resolve the issue.
- Complete issue resolution tasks, and/or manage any additional resources required to deliver customization or issue resolution.
- Document phone calls, call logs, and record keeping information using Ticketing system.
- Use time management and organization skills to prioritize workload to meet critical deadlines.
- Create and update documentation as needed
- Other duties as may be assigned
Skills :
- Strong customer service orientation.
- Candidates must demonstrate initiative and self-motivation be able to work well under pressure and with minimal supervision.
- Ability to handle multiple tasks in a fast paced environment.
- Superior telephone manners and strong interpersonal skills
- Ability to identify information required to resolve client issues and to use related pieces of information to successfully draw conclusions and solve problems.
- Excellent English-language communication skills, both written and oral, to communicate with customers across North America, and other staff
- Knowledge and experience of SQL, but not a requirement.
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Qualification : B.E / B.Tech
Work Experience : 1+ to 2 Years
How to Apply for Exela Technologies Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here