DXC Technology Recruitment 2020 : DXC Technology Recruitment 2020 For L1 Technical Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
Job Title : L1 Technical Support
Location : Bangalore
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description :
- As part of this role, person is required to provide 24X7 support on Service Desk responsibilities
- Providing L1/1.5 assistance to the client users over Email & Chat.
- Resource would also need to create incidents from the emails received from the users
- Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.
- Provide basic level troubleshooting on Windows machines
- Resource should have experience on desktop and windows application troubleshooting
- Resource would also be required to route unresolvable issues to next level of support
- Working on a leveraged model the resource may need to support more than one account
- Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
- Should possess ITIL lifecycle understanding
- Resource is required to have good communication skills – both verbal and written
- Resource should be able to quantify the impact of application problems. And then should be able to provide solutions
Skills :
- Excellent Communication Skills.
- Previous experience in handling International clients over Email and Chat platform will be preferred.
- Exp: 1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting
- Candidates with MCSE will be preferred
- Certification in ITIL preferred
- Ability to work in 24/7 shift Environment
- Experience in working on SNOW / Remedy.
- Experience in Semi tech/ISP troubleshooting.
- Excellent Communication Skills
- Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
- Validating the closure.
Join Our Telegram Group for Instant Job Notification
Qualification : B.E / B.Tech / Any Graduate
Work Experience : 1 – 2 Year
How to Apply for DXC Technology Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here