Deloitte Recruitment 2021 : Deloitte Recruitment 2021 For Analyst – Global Service Desk. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities.
Job Title : Analyst – Global Service Desk
Location : Hyderabad
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Job Description :
- The Global Service Desk is a full-service technology support center team operating 24X7 out of Hyderabad India providing services to the Member Firms in the areas of both Infrastructure and Applications.
- Our service is built on Information Technology Infrastructure Library (ITIL) Version 3.0 standards.
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, and voicemail) with end users.
- Analyze and resolve incidents or service requests related to Deloitte Applications.
- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
- Should have basic knowledge about computer software and hardware.
- Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.
- Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
- Should be a quick learner and team player.
- Should be flexible to work in different shifts.
Skills :
- Excellent written, verbal, listening, analytical and logical skills.
- Easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2016 including Outlook and exchange servers.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 7, 8,8.1 and 10.
- Knowledge of network and internet troubleshooting.
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Qualification : Any Graduate
Work Experience : Freshers / Experienced
How to Apply for Deloitte Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here