Cognizant Recruitment 2021 : Cognizant Recruitment 2021 For Process Executive – Voice. 10+2 / Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Job Title : Process Executive – Voice
Location : Hyderabad
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Job Description :
- Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
- Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
- Client products to the customer (Analytics, YouTube etc).
- Efficient and timely service delivery across teams for multiple clients.
- They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process.
- They work with BD team to increase the span of services and add new clients.
- Create and manage Risk and mitigation plan based on discussion with project stake holders.
- They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
- Report to the manager on performance status and any escalations.
Skills :
- Customer Service
- Online/Digital Marketing
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Qualification :
- 10+2 / Graduate
- No B.E / B.Tech / MCA
Work Experience : 0 – 2 Year
How to Apply for Cognizant Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here