Cloudera Recruitment 2023: Cloudera Recruitment 2023 For Operations Engineer. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: At Cloudera, we believe that data can make what is impossible today, possible tomorrow. We empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
Job Title: Operations Engineer
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Job Description:
- Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.
- Practising active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.
- Learning new technology and soft skill sets.
- Collaborate with cross-functional teams, including engineering, product management, and quality assurance, to escalate and resolve complex technical issues.
- Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.
- Providing proactive support through the authoring of Knowledge Base articles and Community posts.
- Document and track customer interactions, issues, and resolutions using our support ticketing system.
- Participate in occasional weekend and holiday on-call roster.
Skills:
- Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot complex technical issues.
- Proven experience as a Technical Support Engineer or similar role, preferably in a software or technology company.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical customers.
- Customer-focused mindset with a dedication to delivering exceptional service.
- Experience with support ticketing systems.
- Willingness to continuously learn and stay updated on new technologies and industry trends.
- Familiarity with operating systems (Windows, Linux, macOS) and networking concepts.
- Strong understanding of Linux, DataBase, or programming concepts.
- Hadoop stack knowledge – HDFS, Hive, Impala – is a plus.
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Qualification: Bachelor’s Degree
Work Experience: Freshers
How to Apply for Cloudera Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here