Ciena Recruitment 2024: Ciena Recruitment 2024 For Technical Support Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Ciena is a networking systems, services, and software company. We help our clients build more adaptive networks in response to the constantly changing demands of their users—businesses and consumers alike. We deliver best-in-class networking technology through high-touch consultative relationships, backed by 26 years of experience in building the world’s most complex networks. From our founding, Ciena has always been a pioneer in the networking industry. Coupled with innovation, our growth and success have been built on our ability to partner with clients—delivering the solutions they require to evolve their networks. What they demand today is changing, driven by changing end-user behaviour.
Job Title: Technical Support Engineer
Location: Work From Home
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Job Description:
- Provide first-level technical support to customers using BluePlanet ROA software, troubleshooting and resolving software and system-related issues.
- Collaborate with the engineering team to identify, report, and resolve product bugs and issues.
- Assist in the development and maintenance of technical documentation, including user manuals and knowledge base articles.
- Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.
- Interact with the customer daily working on production and deployment, issues, etc – and providing feedback to the larger Ciena team for resolution.
- Come up with workarounds to minimize customer dissatisfaction with functionality shortcomings.
- Provide feedback back to the account/PLM/R&D community to help improve product functionality in future releases.
- Act as the customer advocate internally to Ciena, and the Ciena support person to the customer.
Eligibility:
- Bachelor’s degree in network engineering, systems engineering, computer science, or related field.
- Preferably has experience in a work placement with an equipment vendor in the Telco industry.
- CCNA or equivalent level qualification would be advantageous.
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Qualification: B.E / B.Tech
Work Experience: Freshers / Experience
How to Apply for Ciena Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here