CGI Off Campus Drive 2023: CGI Off Campus Drive 2023 For Service Desk Analyst. BCA / B.Sc candidates can apply. The detailed eligibility and application process are given below.
About Company: CGI was founded in 1976 in Québec City by Serge Godin and André Imbeau. At the time, “CGI” stood for “Conseillers en gestion et informatique,” which translates to “Consultants in management and information technology.” As we grew into a global company, we became known as simply CGI. Today, there are 74,000 of us working across the globe. Together, CGI’s professionals have built one of the leading end-to-end IT and business consulting services companies in the world with a long track record of service excellence, innovative services and solutions, and sustainable profitable growth.
Job Title: Service Desk Analyst
Location: Chennai
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- Level 0 | 0-1 YEARS Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools.
- Diagnose, triage and resolve hardware, software, applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Expected to work in a 24/7 environment on rotational shifts
- Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards participate in the recruitment process for initial member screening
- Excellent speaking and writing skills in English with neutral accent, correct grammar and syntax
- Knowledge of customer service principles and practices, ITIL and ITSM
- Knowledge of IT applications, systems and networks Experience in handling technical support for an international organization
- Problem analysis and solving Learning,
- Learning, adaptability and attention to detail
- Good Analytical and Problem-solving capabilities, Ability to learn and adapt to the latest technologies.
- Any IT skill such as Unix, Network, Python, Scripting, or Database will be an added advantage
- Willingness to learn new emerging technologies.
- Performance-driven and continuously improving work experience required:
- Worked as Service Desk / Helpdesk support technician as Level 1 technician within his/her team,
- Handling calls in for an international / Global client (preferred North American/ European experience).
Eligibility:
- Must be a B.Sc / BCA graduate only.
- 2022 and 2023 passed-out graduates can apply.
Join Our Telegram Group for Instant Job Notification
Qualification: B.Sc / BCA graduate (2022 / 2023)
Work Experience: 0 – 1 Years
How to Apply for CGI Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here