Canonical Recruitment 2023: Canonical Recruitment 2023 For Customer Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: We deliver open source to the world faster, more securely and more cost-effectively than any other company. We’re also the publishers of Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000+ contributors. Ubuntu means ‘humanity to others’. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation. Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world’s biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world’s most productive developers.
Job Title: Customer Support
Location: Across India (Work From Home)
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Job Description:
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, and onboarding materials.
- Drive campaigns targeting multiple customers through digital touchpoints and activities.
- Identify high-potential as well as high-risk customers from newly onboarded users or customers
- Onboard new customers and introduce them to our products and support processes. Products include Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications and many more.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfil the customer’s objectives.
- Engage with your portfolio of customers to ensure risk identification
- Collect feedback from customers and format them for review by the product team
Skills:
- Customer-facing experience
- An empathetic individual with a natural drive to help others
- Passion for technology, infrastructure and Ubuntu in particular is a must
- Excellent presentation skills
- Strong organisational skills, ability to structure and constantly update documentation
- A team player capable of interacting with all departments internally
Additional skills:
- Fluency in a language other than English
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Qualification: Any Graduate
Work Experience: Freshers / Experience
How to Apply for Canonical Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here