Cactus Recruitment 2024: Cactus Recruitment 2024 For Associate Customer Service Manager. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries.
Job Title: Associate Customer Service Manager
Location: Work From Home
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Job Description:
- Deeply understand customer needs and requirements, and provide them with the best-suited price, service, and delivery options from the outset.
- Respond to inbound support tickets, ensuring customers receive timely and useful information to reduce friction while using the service.
- Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs.
- Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals.
- Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
- Be the voice of the customer for internal teams and go the extra mile to delight customers so that they return and prefer our brand over the competition, working with cross-functional teams on allied organizational goals and projects.
Skills:
- Have excellent written and spoken communication skills. English is mandatory; other languages are welcome!
- 0-2 year of work experience; prior experience in Customer Service is preferred.
- Have a service-oriented and customer-first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational and team results.
- Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations.
- Have excellent interpersonal and intercultural skills and can work with global teams.
- Enjoy working under pressure, are flexible, and can maintain a positive attitude even when the going gets tough.
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Qualification: Any Graduate
Work Experience: 0 – 2 Years
How to Apply for Cactus Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here