BYJU’s Recruitment 2022: BYJU’s Recruitment 2022 For Customer Success Manager. Any Graduate / Post Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: BYJU’S is India’s largest Ed-tech company and the creator of India’s largest K12 learning app which offers highly adaptive, engaging and effective learning programs for students in classes 4-12 (K-12) and competitive exams like JEE, NEET, CAT, IAS, GRE and GMAT. Today, BYJU’S has over 33 million downloads and 2.3 million annual paid subscriptions. With an average time of 64 minutes being spent by a student on the app every day, the BYJU’S app is making learning enjoyable and effective.
Job Title: Customer Success Manager
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- Ensuring higher NPS, CSAT and fastest resolution
- Driving customer engagement across Pan India for all BYJUs products
- Building a strong culture of user-first thinking and fast-paced customer resolutions
- Working with multiple internal stakeholders to ensure a flawless customer experience
- Understanding all BYJUS Products, their features, functions and solutions and demonstrate the same to our customers
- Staying up-to-date with customer feedback coming through different channels
- Identifying and addressing customer needs & issues, solving them by providing priority support and taking end-to-end ownership
- Driving customer satisfaction through regular communications, issue resolution and seamless experience
- Analyze and strategize to bring insights to enhance our products, services and customer experience
- CTC: Up to 20 LPA
- Ability to work in a fast-paced, dynamic work environment
- Excellent customer relationship and communication skills
- Persuasive attitude, problem-solver and deep-thinker
- Strong conflict resolution skills, empathy and patience
- Ability to speak multiple languages is an added advantage
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Qualification: Any Graduate / Post Graduate
Work Experience: 2 – 7 Years
How to Apply for BYJU’s Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here