BT Recruitment 2021 : BT Recruitment 2021 For Campus Trainee. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company : We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. Over the past 180 years we’ve established ourselves as a strong brand capable of achieving great things. We support emergency services and hospitals, keep economies around the world online and secure, and deliver large scale infrastructure for global events such as the London 2012 Olympics. In recent years we’ve entered new markets and successfully launched BT Sport and BT Mobile, and acquired EE.
Job Title : Campus Trainee
Location : Gurugram
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description :
- To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via. Chats or back office.
- To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
- To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
- To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
- Share best practice within the team and across the Digital Care Community
- Adhere to relevant shift patterns and break schedules
- Take responsibility for personal development and drive own performance
Skills :
- Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
- Be flexible to work in rotational shifts
- Good questioning and listening skills
- Good empathy and customer ownership skills
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Good objection handling/diffusing/complaint handling skills
- Good customer interaction skills with the ability to recognise the customers’ needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
- Good MS Office (Excel, Word, Outlook) skills
Join Our Telegram Group for Instant Job Notification
Qualification : Bachelor’s Degree
Work Experience : Freshers
How to Apply for BT Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here