Aptean Off Campus Drive 2022: Aptean Off Campus Drive 2022 For Customer Support Analyst. B.E / B.Tech / M.E / M.Tech / MCA / B.Sc & M.Sc candidates can apply. The detailed eligibility and application process are given below.
About Company: Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That’s why over 2,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.
Job Title: Customer Support Analyst
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Job Description:
- Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up.
- The goal is to delight customers by providing timely resolution to their technical and application problems.
- Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
- The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
- Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
- Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
- Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
Skills:
- Excellent analytical and investigative skills in terms of approaching a problem.
- Quick to learn product and its functionalities, having an ERP background is an added advantage.
- Good business acumen.
- Should be able to explain technical procedures clearly to the customers.
- Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
- Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with visual studio, good understanding of windows operating system and IIS (Internet Information Server).
- Good logical skills, basic programming knowledge is an added advantage.
- Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
- Strong ability to work on multiple issues in a fast paced environment and should prioritize work accordingly to business processes.
- Meets established targets for customer satisfaction and other support KPIs, promote Knowledge Centered Support (KCS) methodology.
- Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system.
- Proficient with Microsoft Office Suite (Excel, Outlook, Word).
- Familiarity with Cloud technology basics is an added advantage.
- Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.
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Qualification:
- B.E / B.Tech / M.E / M.Tech / MCA / B.Sc & M.Sc
- 2020, 2021 & 2022 Batch
Work Experience: Freshers / 0 – 1 Year
How to Apply for Aptean Off Campus Drive 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.