American Express Recruitment 2023: American Express Recruitment 2023 For Operations Executive. Graduate / Post-Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: American Express is a global services company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.
Job Title: Operations Executive
Location: Gurgaon
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Job Description:
- Should have knowledge of KYC.
- Work on daily inventory towards cases related to merchant servicing and onboarding.
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Monitor the daily suspense volumes and liaise with internal & external clients (authorized signatory/client managers/ merchants etc.) over emails/calls to reduce the volume
- Carry out Due Diligence activities to ensure all dues are released to the clients
- Focus on merchant requirements, productivity, and efficiency to ensure SLAs are met
- Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
- Take ownership of the email/issue and resolve to customer’s expectations to deepen the relationship and achieve the highest level of customer satisfaction
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate a strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations
Skills:
- Graduate/Post-Graduate.
- Relevant experience is an advantage.
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Compliance with company policies and procedures.
- Ability to take independent decisions & meet stringent deadlines.
- Good computer skills.
- Good command over MS Excel, Access & PowerPoint.
- Strong focus on results
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Qualification: Graduate / Post-Graduate
Work Experience: Freshers
How to Apply for American Express Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here