Amazon Recruitment 2023: Amazon Recruitment 2023 For Technical Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About the Company: Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers worldwide.
Job Title: Technical Support
Location: Hyderabad (Work From Home)
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Job Description:
- Virtual Technical Support (VTS) – It is a Work from Home model for India, D2 VTS which deals with Devices & Digital content.
- VTS associates are expected to work from a home location approved by Amazon for all scheduled hours.
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and a work-like environment at the home location so that associates can deliver their best in terms of productivity and quality.
- Should be a self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure a Work-like environment with no disturbance during work hours.
- Experience working in a customer service environment for at least 6 months
Eligibility Criteria:
- Action-oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – the ability to clearly understand and address customer issues appropriately
- Good composition skills – the ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
- The minimum qualification is 10 + 2. Any Graduate
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Qualification: Any Graduate
Work Experience: Freshers
How to Apply for Amazon Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here