Amazon Recruitment 2021 For Selling Partner Support Associate | Work From Home

Amazon Recruitment 2021 : Amazon Recruitment 2021 For Selling Partner Support Associate. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.

About Company : Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Job Title : Selling Partner Support Associate (Work From Home)

Location : Delhi NCR / Mumbai / Pune

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Job Description :

  • The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
  • The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
  • The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
  • A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
  • Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours.
  • It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.
  • CTC: INR 2,75,000 – 4,00,000 PA.

Responsibilities :

  • The SPS Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers on emails and phone calls.
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Skills :

  • Excellent : English Communication skills, both written and verbal
  • Since the job involves providing support on phone calls, experience in International Voice support in a customer service/contact center environment would be an advantage
  • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
  • During the first four months (Training & Transition) no unplanned leaves are allowed.
  • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
  • Home environment free from background noise where you can connect to the internet and work on your deliverable.
  • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
  • Should have access to mobile phone at all times from a reliable provider.
  • Should have power back up in case of power shut down.
  • Candidates who are based in Delhi NCR / Mumbai / Pune  should apply.

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Qualification : Bachelor’s Degree

Work Experience : 0 – 5 Year

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How to Apply for Amazon Recruitment 2021?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply :